The Camber School Of Driving Trading Terms Policy
Last update: 05.07.2020
The following terms and conditions apply between our Instructors and pupil at the time of undertaking tuition with Camber Driving School. The Terms and conditions may be changed at any time with a minimum period of "7 days" notice.
Tuition Criteria
You the pupil be in possession of a UK provisional / full driving licence and be 17 years old or over, although tuition may be given to those persons over the age of 14 on private ground with the land- owners permission.
You must be able to read a number plate at the required distance of 20 metres (66 feet) for provisional drivers. You must be able to read a number plate at the required distance of 26.5 metres (86 feet) for the Advanced Driving Test. (with glasses or contact lenses, if necessary). All medical conditions/medication which may affect the ability to drive, must be declared before the start of any lessons.
Lessons
Time, date and location is to be agreed between Camber Driving School Instructors and the pupil.
The pupil may end the lesson in a different location, but only if agreed in advance, otherwise the lesson will end at the pickup point. The lesson will not start if we the Instructors have any suspicion that you the pupil is under the influence of drugs/alcohol, or we may stop the lesson at any time if we feel you the pupil is not physically or mentally able to drive the car responsibly. The lesson will still be charged for.
Cancellation of Lessons
If a lesson needs to be cancelled a minimum of "48 hours" notice must be given, this can be by telephone or text. Cancellations made less than "48 hours" will be charged in full at the current hourly rate. Where a discounted block booking has been made the current full hourly rate will be charged not the discounted hourly rate.
Intensive Driving Courses
Once the Intensive courses are booked and paid for there will be a £250 cancellation fee if the course is cancelled within 14 days of the start of the course. The course can be moved free of charge to another time and date if agreed with both parties. Once the course has started, the credit must be used within 6 months. If we the instructors turn up and you the pupil are not in at the address arranged, the lessons that day will be charged at the current hourly rate. During the course the standard 48 Hour cancellation policy applies.
Once the course has started the fee is non-refundable, but later dates can be arranged.
Payments
Payment for lessons can be made by debit/credit card or by bank transfer (in some cases by cash). All payments must be made before the start of driving lessons. All pay as you go pupils must always maintain one hour in credit, which will be retained until the test day. The one hour of credit will be lost in the event a pupil is unable to make a lesson without sufficient warning in advance.
If our Instructor turns up for the driving lesson at the agreed time and location (depending on traffic conditions) and you the pupil are not available, after a period of 5 minutes waiting time a card will be posted in your door and you will be charged the full amount for the agreed lesson.
Price Changes
We reserve the right to increase our lesson rates at any time, when this is the case a minimum of 1 calendar month will be given to the pupil.
Ready For Test
Camber driving School Instructors will advise you the pupil when you will be ready for your driving test, we will monitor your progress throughout the lessons and make any decision accordingly. Your instructor will book the driving test once the correct fee has been paid, this is currently £62 and will be paid to the DVSA (Driving Vehicle Standards Agency) not ourselves. Use of car test fee is to be paid at time of booking currently £90, if you the pupil decide to cancel or move the test date we reserve the right to withhold the fee. We also reserve the right to withhold our cars for test if we believe you the pupil are not at test standard.
Refund Policy
You the pupil are entitled to a refund of any prepaid lesson or lessons. Where a block booking has been made and a discount applied at the time of booking, the refund will be less any hours taken at the full current hourly rate if the contract is ended by either party. Payments by cash/bank transfer will be refunded by cheque to the payee’s address. If we are unable to do this, then we reserve the right to refund you by any other method we deem appropriate. Refunds may take up to 14 working days.
Transfer Of Lessons
Prepaid or block booked lessons are not transferable to any other person.
Gift Vouchers
Vouchers have a validity of 12 months from the date of issue.
Advance Payments
All block bookings must be used within 6 months of purchase.
Personal Data
Camber driving school is registered with the I.C.O (Information commissioners office) Reference Number ZA335261. Personal information taken by the company is kept in a safe and secure location. In the case of names, address and phone numbers, this is kept until the pupil passes their driving test or is no longer client of the company, the information is then shredded and disposed of.
In the case of card payments to Camber Driving School, all card receipts are shredded as soon as payment has cleared to the company bank account.
Tyre & Wheel Damage
Whilst on the driving test if significant damage is caused to wheels or tyres due to the fault of the driver, then we have the right to charge for a full repair. This may be a refurbishment of the alloy wheel / wheels, and or a new tyre / tyres being fitted.
Dash Cam
Our cars are fitted with a in car dash cam to the front and rear of the vehicle, sound is also being recorded throughout the driving lesson. This has been fitted for insurance reasons to which video evidence can be used in event of any incident which may occur. It is also fitted for the protection of the driver and passengers alike.
Covid 19
Due to COVID 19, the way your lessons are conducted will change when you start/resume them. Not only will your instructor do things differently, but you may also be required to complete additional tasks.
Due to the fact it has been a long time since you have been driving on the road, you may be asked to provide a ‘driving licence check code’ so your instructor can re-evaluate your driving licence. New pupils will be asked for this in all cases.
The code can be obtained at: www.gov.uk/view-driving-licence
The code lasts for 21 days and can only be used once. For the instructor to look at the code they will need you to supply the following information:
Your instructor will check the details only 24 hours before you next/first lesson takes place.
You will also be asked to read a number plate at a distance of 20.5m with or without eyesight correction when you meet up for the first time.
Before every lesson, your instructor will contact you to check:
Your instructor will also advise you that:
Your instructor will only collect you for the lesson once they are happy with your responses and compliance with the terms and conditions.
Once your instructor arrives at the pick-up point, they will then assess whether you are well enough to start the lesson.
Before your lesson begins:
If the instructor is not 100% satisfied with your state of health or demeanour, they will not start the lesson and explain the lesson will have to be postponed to a later date.
In addition to these precautions concerning driving lessons, we remind you of measures recommended to reduce the risk of the infection of COVID 19 or any seasonal illnesses that should be rigorously observed:
Publicity & Testimonials
After the pupil has passed their driving test we will ask if they wish to have their picture taken and a testimonial, this will be with their permission published on our website and social media. If under the age of 18 we will need the permission of the parent or guardian.
Contact Us for more information about our trading terms.